Help & FAQs

You are running a business, ideally furniture related. Then please send
us a copy of your business license (domestic and third country customers) or
tell us your VAT-No. (EU customers) in order to get access to our B2B online
store.

As a private person you can ask us for contact details of an Invicta
Interior retail partner in your region or country.

Being a registrated customer you can apply for access to our data cloud with information like
product details, picture links or stock information.

All orders are to be paid in advance

We always keep around 80% of our product range in stock. Other products shall be available again
within 6 days to 6 months, depending on production schedules.

When placing your very first order with us a minimum of 1000€ net value
of goods is required.

Any further order hasn´t got a requested minimum order value. Please
consider that deliveries can be effected from 700€ net value of goods only (all
countries).

Our online store contains a so called Quick Order function. You can quickly filter items by category, search term or item no. and get a compact overview of all matches for quick adding to the shopping cart.

In the shopping cart you can enter an order note as a general reference or individual references below every product.

Our online store contains a so called Bulk Order function. If you are already familiar with our product range and want to just quickly enter an order by using our product numbers or keywords, this function is perfect for your needs.

In the shopping cart you can enter an order note as a general reference or individual references below every product.

Each order is binding. However, as everyone can be wrong sometimes, we grant a grace period for cancellations of 1 day from receipt of order confirmation.
Furthermore, in case that an estimated delivery date cannot be held by us, you again have the chance to cancel an order within 1 day from notification.

You can reach us by e-mail and your contact person will be happy to answer you within 2 hours during working days or the next day as soon as possible.

We basically do not grant any discounts as our prices are calculated without a hidden margin for future discounts. We believe that our customers should get honest prices.

In case of collecting the goods with your own transport we grant a 3% discount in order to cover part of your expenses and also the risk of damages in transit. We also offer reimbursements based on your
annual turnover. Please contact your sales representative for further information.

All over Europe

It depends. For domestic shipments please calculate 1-3 working days. For EU
shipments it can be 2-7 working days depending on the particular destination.
Third country shipments should not take longer than EU shipments, however, the
endurance of the customs clearance process cannot be predicted.

This is an option for all foreign customers. In return you will be granted a 3%
discount to cover part of your expenses for transport and damages in transit.

Domestic customers can receive their goods free of transport costs from
a net value of goods of 1500€ per shipment. For EU and third
country customers we charge transport costs according to the best offer of one
of our transport partners.

As there is no hidden transport quote included in our sales prices we can ensure that all
customers only pay the value of the goods and not for additional expenses they
wouldn´t have had at all.

We do not offer such service. If necessary, we can send the goods to any
commercial address in your country, but not to private persons.

You can, but you don´t have to. We charge our customers for pallets, but we also
credit them if they are brought back to us. Please turn to your contact person for any
questions in this regard.

We solely ship goods on pallets. These can be from 120x80cm standard Euro-size up to 300x100cm
depending on type of goods you have ordered. The height of the pallets can be up to 220cm.

This can have several reasons like environmental influences (e.g. wood needs to be dry enough to be
shipped), logistic changes on the transport market, change in production schedule, or other.

If you have reason for complaining, please familiarise yourself with our guidelines for complaints (linked here) and send us the necessary information.

Please consider that damages in transit must be reported to us immediately after receipt of the goods in order to keep the term for notifying the incident with the respective transport/insurance company

You have organised the transport of the goods yourself?

Please complain any possible damage in transit with your transport company.

Invicta Interior has organised the transport of the goods?

Please note any damage or possible loss on the papers/device of the forwarder and send your complaint (including pictures of the damage) to reklamation@invicta-interior.com within 48 hours from receipt of the goods.

If a complaint has been accepted by us you will receive either a credit note or a spare part/replacement product.

Credit notes are issued by our accountancy at short notice so that you can balance the credit amount with next payment.

Spare parts will be added to next possible shipment directly from our stock or ordered for you from one of our factories.

Should you state missing parts in one of your packages of have you/your customer accidentally broken part of a product then you can ask us for a matching replacement part. Ideally you tell us the “Order No.” (to be found on the original packaging or sometimes on a label at the product) so that the requested part will match the claimed item. We will either take that part from our warehouse or try to get it for you within a certain time and at a good price. Not all parts can be replaced, but it usually is worth a try.

No.

Yes, you can use all product pictures for presenting our products on your website(s) to your
customers provided that you are frequently purchasing goods from us.

If you are interested in certain pictures in higher resolution please ask your sales representative for a corresponding favour or offer.

Our products can be ordered only the way they appear in the online store.

In case of enquiries for larger quantities of certain items please contact your clerk.

Please go here [link]

You can ask us for samples of fabric, wood or ceramic. We will try to deliver the requested
sample from our stock or from the factory.

We´re actually not offering any second quality goods. Just in rare cases we advertise single copies of damaged items at “LINK” at a very special price.